Return, Refund & Exchange Policy

At Lamis, we take pride in the quality of our products and carefully inspect every item before it is shipped. Our goal is to ensure your order arrives in pristine condition.

Returns

We do not accept returns for change of mind or incorrect purchases.

Faulty or Damaged Items

If your item arrives damaged, faulty, or you receive the wrong product, we sincerely apologize.

Please contact us within 48 hours of delivery for domestic orders or 14 days of delivery for international orders by emailing lamisflorals@gmail.com. Kindly include:

• Your order number

• Proof of purchase

• Clear photographs showing the issue

Once we have reviewed your request, we will advise you on the next steps. If the fault is confirmed, we will repair, replace, or exchange the item at no additional cost to you, where applicable.

Exchanges

We offer exchanges on eligible items within:

• 48 hours of delivery for domestic orders.

• 14 days of delivery for international orders.

To qualify for an exchange, items must:

• Be unused and in their original condition.

• Include all original packaging and tags.

• Be accompanied by proof of purchase.

Customers are responsible for the shipping costs associated with exchanges unless the exchange is due to a manufacturing defect or an error on our part.

Exchange requests are subject to product availability.

Refunds

We do not offer cash refunds.

Where an exchange results in a lower-priced item, the difference will be issued as a Lamis store gift card for future purchases.

Contact Us

If you have any questions regarding returns, exchanges, or damaged items, please contact us at lamisflorals@gmail.com. We are committed to resolving any issues as quickly as possible.